Return and Replacement
We always strive to make our product collection unique.
We want you to be 100% satisfied with your purchases. Even if someone is unhappy with the products you bought, you can return the product. By meeting the following conditions, you can return your items.
HOW LONG DO I HAVE TO RETURN A PRODUCT?
We follow a 30-day return policy, which means you have 30 days from the date of purchase to return or exchange a product.
To start your return, please email us at info@bubuforever.shop.
CAN I RETURN A PRODUCT AFTER USING IT?
No, to be eligible for a return, your product must be in the same condition in which you received it — unused, unworn, with tags, and in its original packaging.
You will also need the receipt or proof of purchase.
HOW CAN CUSTOMERS RETURN THEIR PRODUCTS?
Customers must return their product as follows:
For defective products:
This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
Who pays for the return shipping? No cost for return shipping.
Restocking fee: None.
For customer remorse:
This applies when a customer purchased the wrong product, it doesn’t fit, or they simply no longer want it.
Who pays for the return shipping? Customer pays.
Restocking fee: None.
ARE THERE ANY RESTRICTIONS ON RETURNS OR REPLACEMENTS?
To be eligible for a return or replacement, your item must be in the same condition as when you received it: unused, unworn, with tags, and in its original packaging.
You will also need the receipt or proof of purchase.
Note: Shipping costs are non-refundable.
WHAT SHOULD I DO IF THE PRODUCT I RECEIVED IS DEFECTIVE OR DAMAGED?
Please check your order carefully before returning a product.
If you have received a damaged or defective product, you may exchange or return it.
Contact us by email or phone immediately to report the defective or damaged condition of the product for return or replacement.
Please inspect your purchase upon arrival and let us know as soon as possible if the item is defective or damaged, so you can exchange or return it promptly.
If you wish to return your product, please contact us by email or phone.
The time it takes for your returned merchandise to reach you may vary depending on your location.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (like beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns about your specific item.
LATE OR MISSING REFUNDS
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank — there is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at info@bubuforever.shop.
HOW CAN I REPLACE MY PRODUCT?
The fastest way to ensure you get what you want is to return the item you have and then make a separate purchase for the new item.
Please contact us if you would like to request a return.
If you agree to all the conditions mentioned above, you may return your product.
Contact Information:
📧 Email: info@bubuforever.shop
📞 Phone: +1 (505) 370-2829
🏠 Address: 3801 University Lake Dr Anchorage, Alaska, 99508, USA