Important

Returns based on product authenticity will not be accepted, as customers are clearly informed that the items are non-official LABUBU replicas. By placing an order, the customer expressly accepts this condition.

Shipping Times and Return Window

Due to the collector nature of our products and limited stock availability, orders may take up to 40 calendar days to be delivered. This is clearly stated and accepted at the time of purchase.

Returns or chargebacks filed due to delivery delays will not be accepted if the order is delivered within this time frame.

You may request a return within 30 days from the delivery date, not the purchase date.

Return Eligibility

To be eligible for a return:

  • Items must be unused, undamaged, and in original packaging.
  • Requests must be made within 30 days of delivery (not order date).
  • Products must not fall under the “non-returnable” category, including custom items or items damaged by misuse.

To start your return, contact us at info@bubuforever.com and our support team will provide instructions and the return form.

Return Shipping

Customers are responsible for return shipping costs.

We strongly recommend using a trackable shipping service, as we cannot be held responsible for lost returns.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Email us at info@bubuforever.com within 24 hours of delivery.
  • Include clear photos of the packaging and item(s), along with your order number.

Claims submitted after this 24-hour window may not be accepted.

Refund Process

Once we receive and inspect your return, you will be notified via email. If approved, the refund will be processed to your original payment method within 14 days.

Refunds may take additional time to appear depending on your bank or payment provider.

If you have not received your refund after that time, please first check with your bank. For further assistance, contact us at info@bubuforever.shop.